Skip to main content
Labels are a lightweight and powerful way to categorize threads in Plain. We recommend categorizing threads into topics so you immediately know, at a glance, what people are getting in touch about. For example:
  • “Bug report”
  • “Sales” or “Demo request”
  • “Feedback” or “Feature requests”
  • “API question”
  • “Security”
  • “Hiring”
  • etc.
In combination with setting thread priorities, labels can unlock powerful workflows and let you quickly triage your threads to work on what matters most, first. To configure your labels, press ⌘ + K and search for “Manage labels” or go to Settings → Labels. Here you can define the icon and name your labels. A thread can have multiple labels. They are displayed throughout the Plain UI wherever threads are visible. In many cases, it’s also useful to add labels to threads programmatically. Jump to documentation →